Helping organizations solve the right problems.
Organizations often know the solution they want. Through research, systems thinking, and strategic design, I help uncover the problem they actually need to solve—then design products, services, and organizational systems that create lasting capability.
Across healthcare, financial services, nonprofit leadership, consulting, and enterprise transformation, one pattern has remained remarkably consistent. Observe. Understand. Reframe. Design. Strengthen capability.
Systems Thinking
Understand how people, products, teams, and organizations interact to uncover the underlying challenges shaping business outcomes.
Organizational Learning
Transform research into shared understanding by aligning stakeholders, organizing knowledge, and designing systems that help organizations continuously improve.
AI Integration
Apply AI intentionally to accelerate research, improve decision-making, modernize workflows, and strengthen organizational capability without replacing human judgment.
SELECTED OUTCOMES
Selected Outcomes
50%
Increase in Agile adoption
Enterprise Agile transformation at scale
70%
Increase in employee comfort
Modernizing legacy workflow experiences
25%
Increase in email acquisition
Optimizing user-controlled engagement
10%
Increase in conversion
Strategic AI-enabled operational UX
The Evolution of My Thinking
Rather than presenting projects independently, this portfolio documents how my understanding evolved—from understanding people to designing enterprise systems that strengthen organizational capability.
Each case study represents one chapter in that progression.
Together, they form a single narrative about how strategic design helps organizations create lasting capability.
Chapter Two
Building Trust Through Research
"Frederick is laser-focused on solving problems. He elevates the entire team's thinking and ensures strategy is driven by empathy and purpose while being able to bridge the gap between human needs and business goals."
Global Communications Manager
Ben Achtabowski
Rio Tinto
STRATEGIC IMPACT
Trusted by leaders navigating complex change.
“Frederick worked on my team as a user experience producer. We loved working with him and were grateful for his design thinking experience, client services and agile expertise, and attention to detail, whether for documentation, strategy or design. He showed up ready to contribute and make a difference to drive outcomes, and his authenticity brought an ease to many groups, when he was facilitating, info gathering, or just building connections.”
Manager, UX Operations
Vanguard
Amanda Renzulli
ORGANIZATIONAL LEARNING
PARTNERSHIP
"Frederick brings a powerful combination of probing questioning and sharp insight to experience design. He has a talent for uncovering underlying needs, challenging assumptions constructively, and translating observations into meaningful improvements that enhance the learner or participant experience. His thoughtful approach consistently helps teams design more engaging, relevant, and impactful experiences."
Chief Executive Officer
Kepner-Tregoe
Drew Marshall
SYSTEMS THINKING
Better systems begin with better questions.
Organizations rarely struggle because they lack ideas. They struggle because complexity makes the right problems difficult to see. Explore the portfolio to see how research, systems thinking, and strategic design transform organizational complexity into lasting capability.